Overall metrics
Our recommendation
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Numbers like C009 are references: click one to see the saved calculation behind it. Click a review ID to read the review.
Read the full decision memo
Which problems should we fix first?
Each row is a group of similar complaints. Priority score = number of complaints × how serious they are on average (1 = minor, 5 = severe). A longer bar means a bigger problem. Example: 14,770 complaints × 2.13 average seriousness ≈ 31,401. Click a row to read real reviews.
Topic mix classified reviews per topic
Complaint share over time % of each month's classified reviews that are complaints, split by topic
Hover a segment for exact values. The first and last months are partial.